Refund Policy
Last Updated: June 8, 2026
We want you to be fully satisfied with the WeeBiz WhatsApp CRM Service. Because we operate on a prepaid message credits top-up model, we have defined a transparent refund and credit balance adjustment policy.
1. Credit Balance Purchases
All message credits are purchased in batches. These credits are stored in your workspace balance and do not expire as long as your workspace remains active. When you send messages, the corresponding credits are deducted.
2. Refund Eligibility
You are eligible for a full refund of your top-up transaction under the following conditions:
- The refund request is submitted within **7 days** of the transaction date.
- None of the purchased message credits from that specific transaction have been used.
Once message credits have been partially consumed, the transaction becomes non-refundable.
3. Meta API Delivery Charges
WeeBiz uses Meta's official WhatsApp Business Cloud API. Meta charges for conversation sessions on a per-delivery basis.
- Message credits deducted for invalid customer phone numbers, opt-outs, or delivery failures due to customer handset offline states are **non-refundable**, as Meta still processes and bills these lookup events.
- In the rare event of a system-wide WeeBiz gateway processing error, we will adjust and credit back any lost balance upon log verification.
4. Submission & Processing
To request a refund, please send an email to `support@weebiz.io` with:
- Your workspace slug (e.g. `your-company`).
- The payment reference number (e.g. `PADDLE-TX-XXXXX`).
- The reason for your refund request.
Approved refunds are processed back to the original payment method within five to ten (5-10) business days.
5. Corporate Details
Refund policies are issued and governed by Go Pro Integrated Technology: